Shipping policy

Which countries do you ship to?

We are able to ship to most countries. Order values below $300 is usually to ship with standard shipping. Otherwise it is to ship with DHL/FEDEX/UPS depening on which country you are from and what kind of shipping way is applicable for your destination.

Which couriers do you ship with?

Free shipping is usually to ship with standard shipping. You may pay to ship with DHL/FEDEX/UPS depening on which country you are from and what kind of shipping way is applicable for your destination.

Processing time

It normally takes 1-3 business days to process your order and then your order will be shipped (Monday-Friday). Peak season will takes more days but we will try the best to ship them asap.

Delivery times

On normal non-sale days, once your parcel has been shipped out:
For Standard Shipping, it takes about 2-3 weeks for items to be delivered after shipping out. For some countries, it might take up to 2-3 months, depending on your country and its customs. The duration for transit is something beyond our control. Linsoul will not be making refunds for such cases. Please consider an upgrade to DHL Express or keep the waiting time in mind.
For Express Shipping, it takes about 3-7 days for items to be delivered after shipping out.
*Note: Timings might be affected due to festive seasons or other unforeseen circumstances

How to track my orders?

After placing an order, you will receive the order confirmation email. After your order has been shipped out, you will also receive a tracking email. You can track your order via the tracking number online. Should you not have received the emails or face any difficulties tracking your order, please kindly contact us for support.

VAT or import tax included?

Customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Should you be unwilling to pay for the fees and reject the delivery of the parcel, you will still have to pay for the shipping cost. LETSHUOER will only refund the amount of your order after deducting the shipping cost incurred.

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