Warranty Policy

Letshuoer provides limited warranty to the products. You can find the warranty period on the warranty card of the product you purchased.


Warranty Clauses

After-sales service will be available when the end-user produces a legitimate retail invoice and warranty card.


Definition of Warranty

Warranty is defined as our written promise to repair or replace a faulty product that results from manufacturing issues.  

Warranty is not applicable or has limited coverage under certain circumstances. Please refer to the segment below.


Q: What does the limited warranty not cover?

A: Any product purchased which is not Letshuoer Original product.

Damages or malfunctions caused by shock bump, drop bend or other forms of mishandling.
Malfunction caused by opening up of the earpieces
without written permission by  Letshuoer  
Malfunctions caused by storing the units in humiden environments.in close proximity to strong magnetic sources or submersion underwater.
Failure to provide proof of warranty, including the warranty card and invoice. 


Warranty Period

Letshuoer offers a 1-year warranty coverage for our products (Only the earphone units are covered by this warranty).  Letshuoer  offers a 3-month warranty for cables. Accessories(earphone cases, ear tips and other accessories)and gifts are not included. Warranty period starts from the date of purchase. Please send an email to support@letshuoer.com, should you encounter any issues.


 Warranty Channel-In order for your warranty claim to be approved, the following conditions must be met:

You must have purchased the product directly from Letshuoer.net, Letshuoer official Amazon store(Amazon USA,Amazon UK,Amazon JP), AliExpress Letshuoer Official Store

Authorized dealer: If you purchased the product from an agent, please contact the corresponding agent to handle related after-sales issues.

All warranty claims must be submitted directly to  Letshuoer .

If you have any questions about the products purchased from the above platforms, you can contact us.


Letshuoer warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts and workmanship under normal and accepted use. And the warranty will not include the expense of returning the defective units for repairing.


Q: What Letshuoer will do to fix the product problem under warranty?

A: Letshuoer will offer a new or refurbished replacement or repair the product for free.


If a buyer not from the website has a related after-sale application, you need to provide details of the after-sale issue, such as where and when the product was purchased, personal contact information and shipping address.


Q: When I meet a problem under warranty, what should I do?

A: The first step is to contact us at support@letshuoer.com to confirm the problem and the most appropriate way of solving it.

Please provide a copy of the customer receipt and a note explaining the symptom or problems well.




This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use that is not intended. There are no warranties other than expressly set forth herein.



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